Academy terms of sale and use

1. Who runs the Academy

LeanTrix sp. z o.o., registered in Wrocław, Poland, operates academy.leantrix.com. Write to us at ul. Fabryczna 6, 5th floor, 53-609 Wrocław, Poland. Company register number (KRS) 0000547982, Polish tax identification number (NIP) 8992764040. For purchases, access or complaints, email [email protected] or call +48 887 120 108.

2. What you are buying

The course page describes the language, materials, assignments, price and completion requirements. The TWI JI Practitioner course is self-paced. You receive a LeanTrix certificate of completion when your trainer approves all three assignments. For a certification programme, the programme description and the accepted offer explain the trainer’s role and the requirements for certification. Enquiring about a programme or a team package is free and does not commit you to a purchase.

Access is personal. For a company purchase, the participant is the person for whom the place was ordered. A team order specifies the number of places. A course or certification programme includes LeanTrix Originals without a time limit.

3. Ordering, prices and payment

Before ordering, check the course, currency, discount, final amount and buyer details. The price of a course sold through the cart is the final price in the selected currency and includes any applicable tax. For a company invoice, enter the billing details and the company’s tax number if it has one. A separate proposal for an organisation may quote a net price plus tax.

You can correct your details until you place the order with an obligation to pay. Choose one of the payment methods Stripe makes available at checkout. A one-off purchase carries no automatic renewal or recurring charge. LeanTrix accepts the order by emailing the buyer to confirm that it has been accepted for fulfilment. A notice that bank confirmation is pending means that the payment is still being processed.

4. When access starts and how long it lasts

Once payment for an online course is confirmed, we make it available in the participant’s account. Your first purchase creates an account using the email address entered at checkout. Set your password during checkout or through the link we email you. A separately agreed trainer-led programme starts on the date stated in the offer.

Access to course recordings and materials lasts 12 months from the date the participant’s course is activated. This applies to self-paced courses and certification programmes. Receiving a certificate does not shorten that period. LeanTrix Originals has no expiry date and remains available on the participant’s account after the course ends. Live sessions follow the agreed programme schedule. Assignment review covers the work specified in the offer. The new time limit does not shorten access granted under earlier terms.

5. Your account and use of materials

To use the Academy you need an email address, an internet connection and a current browser that supports JavaScript, essential cookies and HTML5 video. Videos are streamed. Use the same account on another device to return to your materials and saved progress.

Use the materials for your own learning and apply what you learn at work. Keep your login details private. You need permission to publish the recordings or distribute the materials. Only upload assignments you have the right to share. Do not submit unlawful content or confidential information about your employer or colleagues without authorisation.

There is no charge for the account itself. You can ask us by email to close it. If you still have an active course, we will explain how closure affects access and agree the next step with you. Our privacy policy explains how we process personal information and how to exercise your rights.

6. Withdrawing from an online purchase

Consumers can withdraw from a contract made through the cart within 14 days of entering into it, without giving a reason. At the Academy you keep this right even after opening the course or watching a recording. We also apply these terms to an individual buying for a business where the contract relates to that business but is outside the individual’s professional specialisation.

Use the online withdrawal form without signing in, email [email protected] or post your statement to our address above. Sending your statement before the deadline is sufficient. You may withdraw even if you do not have your order number to hand. We acknowledge an online withdrawal by email.

We will refund all payments for the purchase covered by your withdrawal within 14 days of receiving your statement. We will use the original payment method unless you expressly agree to another at no extra cost. Access provided under the withdrawn purchase then ends.

Optional model statement: “To LeanTrix sp. z o.o., ul. Fabryczna 6, 5th floor, 53-609 Wrocław, Poland, [email protected]. I give notice that I withdraw from the contract for [course name], entered into on [date]. Name [ ], address [ ], date [ ].” Sign the statement if you send it on paper.

7. Support, complaints and resolving disputes

If a course will not open, a recording is missing or the service does not work as agreed, email [email protected] or write to our postal address. Tell us which course is affected, what happened and how we can reach you. An order number or screenshot is helpful but is optional. We respond to consumer complaints within 14 days of receipt, on paper or another durable medium.

LeanTrix is responsible for supplying digital content and services that conform to the contract, including required updates and security updates. Depending on the circumstances, you may request supply, have the content or service brought into conformity free of charge within a reasonable time, or, where the legal conditions are met, obtain a proportionate price reduction or withdraw from the contract.

Consumers can contact a consumer ombudsman or the competent regional Trade Inspection authority in Poland about out-of-court dispute resolution. UOKiK provides information and a list of dispute resolution bodies. These terms do not restrict access to the courts or mandatory consumer protections, including those applicable in the consumer’s country of habitual residence.

8. Which version applies

This version applies to orders placed from its publication on 4 November 2026. Earlier purchases remain subject to the terms agreed at the time. You can save or print this document before ordering.